Lancashire County Council are running a campaign to promote the good work of our highways maintenance service and encourage online participation in the NHT (National Highways and Transport) survey. A new video will be launched of people's frequently asked questions answered by our highways engineers, with a call to action to complete the survey, which ends in Feb 21.

• Despite a challenging year, the county council's highway maintenance service still managed to fix 92% of potholes on time.
• Winter is always a time when more potholes appear on our roads and pavements with a combination of cold and wet weather. A wet, stormy winter caused more potholes than usual this year (28% more than last year).
• This extra pressure was combined with lockdown, when staff were diverted onto other urgent work and only able to respond to safety critical defects.
• The team have been busy catching up and are now well on track to meet their target of fixing most potholes within our response time of 22 working days.
• The county council is responsible for 4,600 miles of highway, it's a massive task to maintain and we must focus our efforts on priority routes and repairing more serious potholes.
• We have invested in new technologies including jetpatching and the multi hogs to fix potholes more efficiently and improve your roads.
• You can tell us what you think by completing the 2020 online survey
• We still need your help over the winter in reporting potholes which meet our required levels for work via Report It on our website.